I wanted to write and tell you how much we enjoyed our recent trip to Havana. I want to commend you and all your people; they were unfailingly kind, spirited, knowledgeable, flexible, and — most of all — fun to be around. [Our escort], in particular, is a real gem. I also want to tell you and Mr. Romero how much we enjoyed being with Yuri. He displayed all the qualities mentioned above; in addition, we appreciated his willingness to handle endless questions and respond in a thoughtful and intelligent manner. His knowledge of all things Cuban was impressive, but more than that, he always emphasized when his information was incomplete or based on limited information. Most of all, though, he was willing to share his perspectives with us without insisting that his views were correct. I can only hope we came across the same way.
Mitch, Private Journey